SuperShuttle Cancun | Airport Rides | CUN (2022)

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Terra Shuttle Serving Cancún International Airport (CUN)

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Cancún ride choices

SuperShuttle Cancun | Airport Rides | CUN (7)

Shared ride

Available for large pre-booked groups. Please contact us for more information through Groups and Events

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SuperShuttle Cancun | Airport Rides | CUN (8)

Express ride

Great option for anyone — especially families, large groups and those traveling with lots of luggage

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SuperShuttle Cancun | Airport Rides | CUN (9)

Your ride, your way

When planning your trip to Cancun, don't leave the details of your ground transportation to chance. Choosing a trusted airport shuttle service before your flight allows you to find transport that meets your needs without the stress.
At SuperShuttle Express of Cancun, we offer a number of flexible transportation options so you can ride your way. Start your vacation off right by booking one of our Cancun airport shuttles today!

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SuperShuttle Cancun | Airport Rides | CUN (10)

Airports we serve in Cancún

Cancun International Airport

View arrival instructions

| Visit website

Please call our (998) 155 8180 Reservations Number.

What to expect

SuperShuttle Cancun | Airport Rides | CUN (11)

Curbside service

You can expect a seamless experience when riding with SuperShuttle of Cancun, whether you're just starting your Cancun vacation or heading to the airport on your last day. We have a designated loading zone right at the airport terminal curb, which means you won't have to walk a long distance to find your ride.

SuperShuttle Cancun | Airport Rides | CUN (12)

Safe rides

At SuperShuttle Express, we make your safety our top priority. Our trained and professional drivers work hard to create a secure, comfortable experience for all their passengers.

SuperShuttle Cancun | Airport Rides | CUN (13)

On-time arrival

When you ride with us, we'll schedule your pickup time carefully so you can feel confident you'll reach your destination on time. Worried about a delayed flight? No problem! We'll adjust your scheduled ride as needed.

(Video) SuperShuttle and ExecuCar: Airport Transportation and Much More

Check out some of our frequently asked questions

How do I get a quote?

To get a quote, visit our Fare Quote tool located on the top of our home page, on our mobile apps or call our Customer Care Center at 1 800BLUE VAN (258-3826). Pricing is subject to change without notice at any point between quote request and final booking.

Can I use a Voucher?

Unfortunately, SuperShuttle Express and ExecuCar do not accept any vouchers at this time.

How do I cancel my reservation?

We understand your travel plans may change, so we offer a very simple cancellation policy. Regardless of whether you made your reservation online, via mobile app, or by dialing our 800 number, just give us 24 hours’ notice prior to your pickup time and we will give you a full refund. We recommend canceling online at Manage Trip.

SuperShuttle Express and ExecuCar are unable to refund payment if cancelled with less than 24 hours’ notice prior to pick up time or in the event of a no-show. Credit card refunds are submitted to the financial institution within 1 business day, but it may take several days to be reflected on your statement; please check with your financial institution for more information. View the complete Cancellation policy here Terms and Conditions.

Click Manage Trip to cancel a reservation. Please have your confirmation number, and last name, phone, or zip code available.

How do I earn frequent flyer rewards?

Unfortunately, SuperShuttle Express and ExecuCar does not provide frequent flyer rewards. We hope to have our own rewards program in the future.

(Video) SuperShuttle will no longer provide rides by 2020

How do I get an email confirmation or a receipt?

Please visit Manage Trip. Please have your confirmation number, and last name, phone, or zip code available.

Do you have an international toll-free number?

We do not currently offer an international toll-free number for international travelers. Instead, we offer 24-7 online booking options. Customers are also welcomed to call our toll-free line using a landline phone while stateside. (1 800 BLUE VAN (258-3826)). If for any reason you need to call us from outside of the U.S., we are not responsible for phone and SMS fees that may result. For customers using our service in France, you can also book using the website for our Paris location.

Luggage Restrictions

Our luggage policy is outlined by the type of service you are requesting. When making your purchase carefully review the luggage restriction which complies with the luggage capacity of the vehicle. Bringing excessive or oversized luggage may result in an inability to provide service or additional cost by having to order an addition vehicle.

As a rule of thumb, luggage is oversized if it exceeds 50 pounds, the total dimension for your checked bag exceeds 80 inches when adding length, width, and height, or if you’ll be carrying a surfboard, pet crate, skis or other large items, please click here to learn more about what’s permitted and related fees Terms and Conditions. For needs outside of those listed, please contact customer care.

How many stops will the SuperShuttle Shared Ride Van make?

This all depends on the type of service you book. SuperShuttle Express and ExecuCar are both direct service, meaning no additional stops will be made between the airport and your drop off or pick up location. Should you choose the shared ride service, the number of stops made varies from city to city and is based on population density and vehicle size. Since rides are grouped geographically, stops are likely to be in quick succession due to higher density. For areas that are more spread out, smaller vans and fewer stops are likely but will also be more spread out in time and distance. Number of stops will also vary upon time of day, time of year, and the number of passengers going to or from your area.

Car Seats

Our providers do not provide car seats.

If federal, state, or local law requires your child be secured in a child safety seat, please bring one. We do not provide child safety seats and likely will not be able to provide service without one.

How many people can fit into a shared ride vehicle?

Vehicle capacity varies by service provided and location and are clearly described by vehicle type at the time you make your reservation.

Pets and Service Animals

Our policy regarding the transport of animals is designed to ensure adequate space for the kennel(s), your baggage, and the baggage of other passengers in our vans. All animals – excluding service animals – must be kenneled to board the vehicle. Kennel guidelines are as follows:


  • Less than 25 pounds: Lap carrier permitted.

  • More than 25 pounds: MUST be reserved as Exclusive (Private) Van

Per ADA requirements, the restrictions above do not affect Service Animals. For more information on Service Animals and Accessible Service, click here Terms and Conditions. Travelers with pet allergies are advised that other passengers on your vehicle maybe traveling with a pet or service animal.

What does ride at your own risk mean?

In a nutshell, riding at your own risk means that you have booked with a pickup time outside of those times recommended by our system to ensure timely arrival. For customers booking pickup later than the recommended times, SuperShuttle is not responsible for fees resulting from a missed flight. For more information on riding at your own risk, click here.

Lost and Found

If an item is lost or left behind while using our service, we recommend calling the service provider identified on your confirmation page. You can also call the driver direct should you have their number. In the case you cannot get in contact with the provider, you should submit a claim on our web site and click on the “contact us” button located at the bottom of the page. Be prepared to include as much information as possible including your confirmation number and city to have your concern resolved quickly.

We are not responsible for lost or damaged belongings. To review our terms of service, click Terms and Conditions. For tips on keeping your belongings safe while traveling, click here.

(Video) 20-Percent off Summer Airport Rides With Supershuttle

How do I file a customer service concern?

The best way to file a customer service concern is to go to our web site and click on the “contact us” button located at the bottom of the page. Be prepared to include as much information as possible including your confirmation number to have your concern resolved quickly.

How old must I be to travel alone?

Children under the age of 16 years old must be accompanied by an adult.

I filed feedback to customer service. When will I hear from them?

Customer Care responds to feedback reports for reservations in the US within 3 to5 business days. If for any reason you have not heard back regarding your inquiry, please contact Customer Care using the information on our Contact page.

How do I find you at the airport?

Arrival instruction vary by airport and service type. Your driver will normally call or text you or you’ll receive a text with arrival instructions with a contact number. If you reserved “Meet and Greet” service, the driver will normally meet you in baggage claim.

Detailed instructions on how to connect with your ride are included in your conformation along with a phone number from the service provider in that market. You can also review the web site for further information.

If you have not received an email confirmation for your reservation, you can request one here Manage Trip or if you have further questions, please call Customer Care at 1-800-258-3826, 24 hours a day, for further assistance.

Forgot Password

The login page contains “forgot password” link with instructions on how to reset your password.

What is the difference between a SuperShuttle shared ride and SuperShuttle Express?

SuperShuttle shared ride will be making multiple stops on the way to your destination. SuperShuttle Express is a direct ride to/from the airport. The vehicle type used in SuperShuttle express is not guaranteed and could be a van, minivan, taxi, car, sedan, or SUV.

Is my information secure?

Yes. Keeping your personal information and any credit card information secure and confidential is one of our most important responsibilities. Any information that is exchanged between your computer and our server during our web-based reservation process is SSL 128-bit encrypted. This can be verified by the following methods:

The URL should begin with “https.” This indicates a secure connection.

Does SuperShuttle Express and ExecuCar have a privacy policy?

SuperShuttle Express and ExecuCar do have an online privacy policy. You can view it here “Terms and Conditions”.

Can I use an account?

In most markets, direct billing is not available. However, in certain situations and depending on frequency and volume of use it may be possible to provide a credit card to cover all expenses for a group. The credit card would be charged immediately after the group transportation is provided or weekly, depending on whichever comes first. You will need to call the individual market for further details and availability.

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FAQs

How much do shuttles cost in Cancun? ›

Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. From $14.00 USD per vehicle. Private Service NO sharing, 24 hours, most economical private service. From $15.50 per vehicle.

Does Supershuttle pick you up at home? ›

The shuttle will have a scheduled pick up time for the date of your flight. The van will pick you up at your residence, hotel or landmark and be on its way to the airport. Along the way, the shuttle will stop to pick up the rest of the passengers.

Is there a shuttle between terminals at Cancun airport? ›

The Cancun International Airport has a FREE shuttle service between terminals (terminal to terminal), very easy to use. It works for those passengers that must go from one terminal to another, if that's required by their travel itinerary.

How much is a shuttle from Cancun to Tulum? ›

The cost for a Shuttle from Cancun to Tulum is 69.50 USD on a one-way option and 139.00 USD for a round trip with Cancun Airport Transportation Inc. It is recommended to book your Tulum transportation in advance to receive exclusive promotions and lower rates.

How do I get from the Cancun airport to my hotel? ›

When travelling from Cancun International airport (CUN) to the Hotel Zone of Cancun, you have two different transfer options, taking a taxi or the bus. Choosing to take a Cancun airport taxi is easily the most convenient option. The total journey time is 30 minutes and the cost will be around 27€ (600 MXN).

Is there Ubers in Cancun? ›

In addition, Uber drivers still deal with a lot of issues caused by some local taxi companies. Officially Uber has been available in Cancun since 2019, but it's better to avoid using it for safety reasons. So instead, most travelers prefer to use taxi services or book Cancun Transfers to reach their destination.

Is SuperShuttle legit? ›

Do NOT use this company - they did not turn up and the contact numbers given were not functioning numbers. The only person you can speak to is a booking agent who palms your complaint to a number that is never answered. There are plenty of other firms you can use at the airport - avoid Supershuttle!

Is SuperShuttle back in business? ›

Though not in these vans familiar to Phoenix area residents, SuperShuttle has started driving people to Sky Harbor Airport again and is growing its markets. There's a new old way to get to Sky Harbor airport. SuperShuttle is back, and has ambitious plans.

How far is the Riverwalk from airport? ›

Yes, the driving distance between San Antonio Airport (SAT) to San Antonio River Walk is 9 miles. It takes approximately 11 min to drive from San Antonio Airport (SAT) to San Antonio River Walk.

Can you walk from terminal to terminal in Cancun Airport? ›

The domestic arrival terminal and arrival terminal 2 are close together and you can walk from one terminal to the other. Arrival terminal FBO is a totally different building and too far to walk to the other three arrival terminals.

Are terminal 2 and 3 connected at Cancun Airport? ›

Terminals at Cancun Airport aren't connected each other, that is why there is a free shuttle bus service to transfer between terminals. Please note that have a frequency of 10 minutes.

How do I get from terminal 2 to Terminal 3 at Cancun? ›

TERMINAL SHUTTLE BUS

Inter-Terminal Shuttle between Terminal's 2 and 3 runs every 20 minutes, from out in front of each terminal. The shuttle is free.

How much for a private ride from Cancun to Tulum? ›

How to get from Cancun to Tulum
MethodLENGTH OF TIMEONE WAY COST
Private Shuttle1.5 hours$110
Rental Car1.5 hours$25-45 (Per day)
Shared Shuttle2.5 to 3 hours$25-40
ADO Bus2.5 to 4 hours$15
2 more rows
13 Jul 2022

How early should you arrive at Cancun airport? ›

- Get to the airport AS EARLY AS POSSIBLE. Normally you should be at the airport at least 2 hours prior to the scheduled departure time.

How much is cab from Cancun to Tulum? ›

Cancun Airport Taxi Rates
DestinationOnline FromDistance - Time
Playa del Carmen$44.14+55 km - 45+ min
Puerto Aventuras$51.12+76 km - 60+ min
Akumal$58.04+92 km - 70+ min
Tulum$64.63+120 km - 100+ min
6 more rows

Can you Uber from Cancun Airport to Hotel Zone? ›

You can use the Uber app to request a ride in parts of downtown Cancun and the Hotel Zone or from Cancun airport to Tulum. Rides are typically less expensive than taxis.

Is LYFT available in Cancun? ›

No, there is no Lyft in Cancun, Tulum, Playa Del Carmen, Mexico City, or anywhere in Mexico. Lyft only operates in the United States and Canada. However, there are other ridesharing apps in Mexico, like Didi and Cabify, but you may only be able to order taxis on those apps in Cancun.

What happened in Cancun Airport? ›

A loud noise triggered a stampede Monday at the international airport in Mexico's popular tourist destination of Cancún. The country's National Guard said there was no evidence that gunshots were fired, and the noise could have been a tourist tipping over some signs, according to Reuters.

Can I use my Uber app in Mexico? ›

Using an Uber in Mexico is the same process as anywhere else in the world. Open the Uber app, request a ride, and wait for your driver. Although the payment will appear in pesos on your app, your bank will convert the money automatically and withdraw the correct amount from your account, for the transaction.

Is Lyft available in Mexico? ›

Lyft does not support crossing international borders.

Do taxis take card in Cancun? ›

Credit card is not an option to buy taxi tickets, since taxi cabs at the Cancun Airport take only cash.

How do you use SuperShuttle? ›

How to Use the SuperShuttle Self Check-In Feature
  1. Book your airport transportation in advance on the SuperShuttle app or online at SuperShuttle.com. ...
  2. When you land at your destination, a text message will arrive to prompt you to check-in for your ride.
27 Mar 2019

How much is the LAX Shuttle? ›

At LAX, passengers board these buses on the Lower/Arrivals Level in front of each terminal at the blue FlyAway sign. Each bus is marked with its service location. One-way fares are $9.75 each.

Is there a shuttle bus from JFK airport to Manhattan? ›

NYC Express Bus is the official shuttle bus for all New York airports. The shuttle bus connects JFK Airport with Manhattan, as well as with La Guardia Airport and Newark Airport. They run every day from 11 AM to 7 PM. A roundtrip ticket from JFK to Manhattan will cost you around $35.

Is SuperShuttle Back in Business 2022? ›

SuperShuttle is back and still offers reliable service in over 50 cities. The website and app are easy to use and give guests a convenient way to manage travel.

Why is SuperShuttle closing down? ›

It cited a variety of factors for the shutdown, “including increasing costs and changes in the competitive and regulatory landscape” that “have called into question the economic and operational viability of the company's operations.”

Did ExecuCar go out of business? ›

SuperShuttle general manager Alan Gildersleeve, in an email to Phoenix-Mesa Gateway Airport officials in suburban Phoenix Thursday, wrote, "Unfortunately, our parent company has decided to cease SuperShuttle and ExecuCar operations nationwide effective 12/31 so we will not be continuing our service agreement into 2020.

How much does Uber cost from San Antonio airport to downtown? ›

Uber Fares to Popular Destinations
DestinationConnectUberX
Downtown San Antonio$19$23
San Antonio Missions$26$30
SeaWorld$30$31
Canyon Lake$50$49
2 more rows
1 Sept 2021

How do I get from San Antonio airport to downtown? ›

VIA Metropolitan Transit is San Antonio's public transportation agency offering service throughout the city including service within the downtown area. Get Downtown from the Airport: Go to the Lower Roadway (Arrivals/Baggage Level in Terminal A and B), across the marked crosswalk to the outer curb.

Does San Antonio have good public transportation? ›

The VIA Metropolitan Transit offers bus routes that are both inexpensive (approximately $1.30 per ride or $2.75 for an unlimited one-day pass) and tourist-friendly. Plus, buses make stops at many of San Antonio's top attractions.

How long does it take to get through Cancun Airport when leaving? ›

While previously visitors could have waited up to 82 minutes until they got past security, now the new average is 57 minutes.

How long does it take to get through customs at Cancun Airport? ›

Since Cancun has smashed its arrivals records in 2021, customs and immigration are experiencing some serious backups. Depending on how many flights are landing at once, you might be through immigration in as little as 10 minutes, but we've seen lineups of over 3 hours.

Is Cancun Airport easy to navigate? ›

Navigating the Cancun International Airport is pretty easy to do, and if you know a few tips before you arrive at the airport, then the start of your vacation in Mexico will be even smoother. The Cancun International Airport isn't very large as there are only two terminals.

Is Cancun Airport big? ›

Cancun Airport is one of the easiest international airports to navigate because it is a relatively small airport.

How many terminals does Cancun Airport have? ›

Terminals. The airport has four terminals, all of which are currently in use.

What is the main terminal at Cancun? ›

Terminal 3 is the main International Terminal at the Cancun Airport receiving all the major Airlines from the United States and Canada.

Is there a Terminal 4 at Cancun Airport? ›

Cancun Airport Terminal 4

Cancun International Airport is the first airport in Mexico to have four terminals, and this is something it really needs since the traffic is getting bigger every year and the hotel offer in Cancun and the Riviera Maya is getting bigger too.

Is Cancun Airport clean? ›

"a very good, clean, safe and efficient airport"

✅ Trip Verified | Cancun is a very good, clean, safe and efficient airport. During this COVID-19 era they have extra safety and cleaning measures in place and you can see and feel them.

How many flights a day does Cancun have? ›

On average Cancun Airport operates more than 500 flights per day. With First Class Shops, amazing DUTY FREE areas, famous restaurants, and friendly service, Cancun Airport is one of the easiest most convenient airport to fly to and from in Mexico.

How much should a taxi cost from Cancun airport to Hotel Zone? ›

Cancun Airport Taxi Rates
DestinationOnline FromDistance - Time
Cancun Hotel Zone$24.85+28 km - 30+ min
Cancun Downtown$24.43+17 km - 25+ min
Puerto Juarez$24.64+20 km - 27+ min
Puerto Morelos$32.68+26 km - 28+ min
6 more rows

How do I get from Cancun airport to downtown? ›

There are 3 ways to complete the 18km transportation from Cancun Airport to the city centre: you can take a shared minivan, a bus or a taxi. All options have an average duration of 30 minutes. Rates range from 98 MXN ($4.85) to 500 MXN ($24.50).

How do you move around in Cancun? ›

The best way to get around Cancún is the bus, which stops frequently along Boulevard Kukulcán and within the downtown area. One-way fares are a steal at 12 Mexican pesos (or around 60 cents), making a ride in a Cancún taxi seem exorbitant.

How much is a cab from Cancun to Tulum? ›

Taking a Cancun airport taxi is the most convenient transfer option from Cancun International Αirport (CUN) to Tulum. The total journey time will be around 100 minutes depending on traffic and will cost somewhere around €82 ($1,700 MXN), depending on how well you can barter with your driver.

Can you Uber from Cancun airport to Hotel Zone? ›

You can use the Uber app to request a ride in parts of downtown Cancun and the Hotel Zone or from Cancun airport to Tulum. Rides are typically less expensive than taxis.

Do taxis in Cancun take US dollars? ›

Taxi drivers will accept dollars, though at a less favorable rate than pesos. Within the downtown area, the cost is about 25 pesos per cab ride (not per person); within any other zone, it's 70 to 110 pesos. It'll cost about 180 pesos to travel between the Hotel Zone and downtown.

How early should you arrive at Cancun airport? ›

- Get to the airport AS EARLY AS POSSIBLE. Normally you should be at the airport at least 2 hours prior to the scheduled departure time.

Is there LYFT in Cancun? ›

Rideshare Pickup/Dropoff Instructions for Cancún International Airport. Rideshare services such as Uber and Lyft can drop you off at the departure level, along side regular passengers and taxis.

How far is downtown Cancun from airport? ›

A: Cancun International Airport is located 7.5 miles (12km) from downtown Cancun and 12.5 miles (20 km) southwest from the heart of the hotel zone.

How much does a taxi cost from Cancun Airport to Playa del Carmen? ›

What is this? Taxi: A taxi from Cancun to Playa del Carmen should cost you about $45.

How much do you tip in Cancun? ›

On average Waiters in Cancun earn around $2.17 an hour + Tips. It's customary to tip from 10-20% depending on the size of the Bill and the quality of service. Always check your Bill before tipping as some restaurants will automatically add a service charge to your Bill.

Is it safe to take the bus in Cancun? ›

Mexico's ADO bus system is extremely safe, comfortable, generally runs to schedule (bus times can be viewed on the ADO bus website), and trips are very well-priced.

Can you walk around in Cancun? ›

Q. Is Cancun safe to walk in at night? If you're in the Hotel Zone or Isla Mujeres, you can easily walk around at night. However, stick to crowded places and, if you want to enjoy the beach at night, go to the beach that's right in front of your hotel; make sure that there's hotel security present.

Can you Uber Cancun to Tulum? ›

Although you can't use Uber or Lyft to get from Cancun to Tulum, you can rent a car and drive, take a taxi, hire a private transfer, or catch a bus. I'll also give you some tips on what to do once you get to Tulum. So, whether you're headed to Tulum for a vacation or for work, read on for the best way to make the trip!

How much is a Uber from Cancun to Tulum? ›

I've been told that Uber has started operating again in the Cancun area, and an UberX ride from Cancun Airport to Tulum will cost you an estimate of $50.

How late do shuttles run from Cancun to Tulum? ›

The Shuttle service from Cancun Airport to Tulum is available from 10:00 to 18:00. This service can take you to Tulum by sharing a van with travelers going in the same direction.

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